Privacy Policy

1. Introduction

At Aback.ai ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, automation platforms, AI-powered solutions, and intelligent business automation services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Identity Information: First name, last name, username, job title, company name, or similar identifier.
• Contact Information: Email address, telephone number, business address, and billing address.
• Account Information: Login credentials, account preferences, automation settings, and user configurations.
• Transaction Information: Details about payments, subscription plans, billing history, and automation service usage.
• Technical Information: Internet protocol (IP) address, browser type and version, device information, operating system, and automation platform usage data.
• Usage Information: Information about how you use our automation tools, workflow configurations, process optimization data, and service performance metrics.
• Business Information: Company size, industry, business processes, workflow requirements, and automation objectives.

Automation and Business Process Data

As part of our intelligent automation services, we may process:

• Workflow Data: Information about your business processes, operational procedures, task sequences, and efficiency metrics for automation optimization.
• Integration Data: Technical specifications, API configurations, and system requirements necessary to integrate our automation solutions with your existing business systems.
• Performance Analytics: Automation performance metrics, time savings data, error rates, and optimization opportunities identified through our AI systems.
• Document Processing Data: When using our document automation services, we may process document content, templates, and formatting requirements.
• Communication Data: Email automation data, chatbot interactions, and customer service automation records when providing these services.

We process this data solely to provide and improve our automation services. We implement strict data minimization practices and obtain explicit consent before processing sensitive business data.

How We Collect Your Information

We collect information through:

• Direct Interactions: Information you provide when you request consultations, subscribe to our automation services, configure workflows, or communicate with our support team.
• Automated Technologies: Our automation platforms and website collect technical data about system performance, usage patterns, and optimization opportunities using cookies, server logs, and analytics tools.
• Business Integrations: When you connect our automation tools with your existing systems, we may receive operational data necessary to provide seamless automation services.
• Third-Party Platforms: We may receive information from integrated business applications, cloud services, and automation platforms that work with our solutions.

3. How We Use Your Information

We use your information for the following purposes:

Provide and Improve Our Services

• To deliver the services you have requested, including setting up and maintaining your account.
• To personalize your experience and deliver content and product offerings relevant to your interests.
• To improve our website, products, services, and customer relationships.
• To develop new products, services, features, and functionality.
• To measure the effectiveness of our services and perform analytics.

Communication and Support

• To respond to your inquiries, comments, feedback, or questions.
• To send administrative information, such as updates, security alerts, and support messages.
• To communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you (with your consent where required by law).
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.

Business Operations

• To operate and maintain our business, such as for accounting, auditing, and other internal functions.
• To prevent, detect, investigate, and remediate security incidents, fraud, or illegal activity.
• To enforce our terms and conditions and other legal rights.
• To comply with applicable laws, regulations, legal processes, or governmental requests.

Legal Basis for Processing

We process your information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary for the performance of a contract with you.
• Legitimate Interests: Processing necessary for our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.
• Consent: Where you have given us consent to process your information for specific purposes.
• Legal Obligation: Processing necessary to comply with our legal obligations.

4. Sharing Your Information

We may share your information with the following categories of recipients:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers
• Payment processors
• Analytics providers
• Customer relationship management systems
• Communication and support platforms
• Marketing and advertising partners

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

Automation Service Providers

We may share your information with specialized service providers who help us deliver automation solutions, such as:

• Cloud infrastructure and hosting providers
• AI and machine learning platforms
• Business process automation tools
• API integration services
• Document processing platforms
• Communication automation systems
• Analytics and performance monitoring tools

These service providers are contractually bound to use your information only for providing automation services and maintaining the highest security standards.

Business Partners

We may share your information with business partners with whom we jointly offer products or services, or whose products or services may be of interest to you. These partners are required to maintain the confidentiality of your information and are prohibited from using it for any other purposes.

Corporate Transactions

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website.

Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with other third parties with your consent or at your direction.

Aggregated and Anonymized Data

We may share aggregated and anonymized information that does not directly identify you with third parties for marketing, advertising, research, or similar purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, loss, misuse, alteration, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies to protect data in transit and at rest.
• Access Controls: We restrict access to your information to authorized personnel only on a need-to-know basis.
• Secure Infrastructure: We host our services in secure data centers with comprehensive physical and network security measures.
• Regular Audits: We conduct regular security assessments and audits to ensure our security practices remain effective.
• Employee Training: We train our employees on privacy and security best practices.
• Incident Response: We have procedures in place to handle security incidents promptly and effectively.

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide services to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (e.g., for statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your information, we will take steps to securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access and Information

You have the right to request information about the personal data we hold about you, including the categories of data, its purposes of processing, and the recipients to whom it may be disclosed.

Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Deletion

You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Restriction and Objection

You have the right to request that we restrict the processing of your personal information in certain circumstances. You also have the right to object to the processing of your personal information in certain circumstances.

Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

Opt-Out of Marketing

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you, or by contacting us using the contact information provided below.

How to Exercise Your Rights

To exercise your rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing your request.

No Discrimination

We will not discriminate against you for exercising any of your rights. This means we will not deny you goods or services, charge you different prices, or provide you with a different level of service solely for exercising your rights.

7. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information provided in the "Contact Us" section below. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

We are headquartered in the United States and may process and store your information in the United States and other countries, which may have different data protection laws than those in your country of residence.

When we transfer your information across borders, we take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Entering into approved standard contractual clauses
• Relying on adequacy decisions by the relevant authorities (where available)
• Implementing appropriate technical and organizational measures to protect your information

By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules than those of your country.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Analytical/Performance Cookies: These cookies allow us to analyze how visitors use our website, to count the number of visitors, and to see how visitors navigate our website. This helps us improve the way our website works.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, as it will no longer be personalized to you. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

10. Third-Party Links

Our website and services may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the "Last updated" date displayed at the top of this Privacy Policy.

We encourage you to periodically review this page for the latest information on our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible, typically within 72 hours.

Data Protection Officer

For questions specifically related to data protection and privacy matters, please contact us using the email address above with "Data Protection Officer" in the subject line.

Complaints

If you have a complaint about our use of your information, we encourage you to contact us directly so we can address your concerns. You also have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal information unlawfully.